Soraya Clovis Costa
Outstanding Customer service skills,diplomatic and patient and higly organized with attention to details with the ability to learn new things quickly
Jan 2008 - April 2008
H&R Block North Bend
1. Addressed Customer Questions/Concerns and referred to appropriate internal resources for resolution.
2. Handled Calls from Clients to booked appointments for tax meeting with consultants.
3. Verified the completion of the forms submitted by the tax consultants and filled it in the respective folders.
- Analytical and Tackful with difficult customers.
- Excellent leadership and team building skills.
- Good verbal and oral communication.
Bachelor’s Degree in Computer Science, India