Senior Project Managers

Company Name:
Expedia, Inc.
Position Description: Plan, initiate, lead, and deliver projects to worldwide contact centers for internet travel service company. Specifically, manage projects from early stages (analysis and sizing, planning) through execution and to benefits realization. Apply qualitative and quantitative knowledge to translate numbers into information in order to determine effectiveness of programs and strategy. Travel globally to call centers to conduct field-based research. Ensure system rollouts are delivered on time. Responsible for operational efforts, including development, documentation, and management of call center strategies and tactics, financials, deployment plans (roadmaps and delivery schedules), issues and risks for respective initiatives. Lead and facilitate communication and decision making in project meetings. Determine project objectives, scope, charter, and priorities. Monitor progress to assure deadlines, standards, and cost targets are met.
Requirements: Employer will accept Masters degree in Business, Mathematics, Finance, or related field or related field; and 3 years of work experience in job offered or 3 years of work experience in a project management-related occupation. Experience must include: 1) Advanced PowerPoint and Excel; 2) Customer behavior, customer research, and customer segmentation; 3) Market analysis, multi-function team management, and travel industry knowledge; 4) Quantitative and financial analysis; 5) Strategy consulting at a top-tier firm; 6) Management of projects from early stages (analysis and sizing, planning) through execution and to benefits realization; 7) Development, documentation, and management of call center strategies and tactics, financials, and deployment plans. Experience may be gained concurrently. Must be available to work on projects at various, unanticipated sites throughout the United States and abroad.
To apply: Mail resume to: 333 108th Avenue NE, Bellevue, Washington 98004 indicating job reference number 728.963

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