Windows Support Engineer

Company Name:
Society Consulting

Windows Support Engineer
Do you have a passion for working with customers and find happiness in resolving technical issues? Are you interested in cloud technologies? If so, Society Consulting needs you. We are currently seeking Windows Support Engineers who have exceptional customer service skills and have worked in a support environment. We are looking for the type of person who cares about customers and their experience with technology. The type of person who shows empathy and respect in every engagement and maintains a positive attitude and is encouraging to others.
Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technically complex problems identified in Microsoft software products.
Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. Assume responsibility for efficiently managing the relationship with these customers and thoroughly documenting their cases.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Report software bugs and customer suggestion to the product group.
Develop specialized low level expertise in complex MS technologies. Mentor and share information improving overall knowledge of group or organization.
Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs.
Demonstrates ownership by owning the customer experience and holding themselves accountable for the customer satisfaction. Makes things easier for the customer by demonstrating agility and adaptability during the support engagement
Passion and energy around Cloud technologies. Must have sufficient technical depth to communicate with customers, operations and escalation resources. Ability to execute against technical field guides and technical action plans provided by escalation resources. You will use troubleshooting methods and tools to solve technically complex problems. These complex problems require broad product knowledge and may include support of additional product lines
Four or more years' experience in systems development, network operations, software support or I.T. consulting.
Four or more year's industry experience with Microsoft Server products
Exposure and experience working with customers on Microsoft Cloud products such as Azure and Office 365 strongly preferred
EXCELLENT communication skills - spoken and written English (including technical writing)
EXCELLENT customer service skills and a desire to solve problems
Ability to work well in a team environment
Strong knowledge of UNIX or other operating systems such as Apple OS is preferred
Graduate Degree in C.S. or E.E. or equivalent, MCSE + I/MCSD/MCDBA preferred
At Society Consulting we value ingenuity and the desire to grow, and we put programs in place to facilitate your success. We have been recognized as one of
's top 100 companies to work for by Seattle Business Magazine the past 3 years in a row. In addition to competitive salaries, we offer a comprehensive benefits package including health coverage, paid time off, paid holidays, 401K, tuition reimbursement, health club membership discounts and more. We are conveniently located in downtown Bellevue.
For an insider look at the culture of Society Consulting, please visit http://vimeo.com/76973272
This position will be located at Society Consulting in Bellevue supporting primary hours of 8am to 6pm. These hours may change in the future to support seven days a week and perhaps a 4-day/10 hour program in the future. ALL candidates must be available to start within the May 1st-15th time frame.
To be considered for this role, please send your resume and cover letter to Patti Phipps, Senior Technical Recruiter, at

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