Principal Program Manager, NCRC
We are seeking an experienced Principal Program Manager to join the Net Cost of Refunds and Concessions (NCRC) team within Returns & Recommerce (WWRR).
The role will support our business partners with root cause analyses, insightful outlier metrics, and scalable mechanisms that highlight failure points and new opportunities for internal and external orgs.
You will directly contribute to create and implement in this 'hands on' role as you identify problem areas across NCRC that increase customer satisfaction, reduce variable and transportation costs, and reduce delivery and return accuracy defects.
Additionally, you will identify and help facilitate anecdote reviews across WWRR and partner teams, and lead follow up activities for key action items that drive new ops and tech products.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
The role will support our business partners with root cause analyses, insightful outlier metrics, and scalable mechanisms that highlight failure points and new opportunities for internal and external orgs.
You will directly contribute to create and implement in this 'hands on' role as you identify problem areas across NCRC that increase customer satisfaction, reduce variable and transportation costs, and reduce delivery and return accuracy defects.
Additionally, you will identify and help facilitate anecdote reviews across WWRR and partner teams, and lead follow up activities for key action items that drive new ops and tech products.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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