Post Sales Support Analyst
General InformationPress space or enter keys to toggle section visibility City Bellevue, Redmond, Renton, Seattle, Tacoma State/Province Washington Country United States Department Technical Customer Services Date Monday, July 17, 2023 Working time Full-time Ref# 20030732 Job Level Individual Contributor Job Type Experienced Job Field Technical Customer Services Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum- $ 52,000 Annual Base Salary Maximum $ 85,000 The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount.
Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities.
The range listed is just one component of Xerox's total compensation package for employees.
Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.
If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting.
For a list of our current internal postings, please visit Xerox Careers.
Hourly:
Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & RequirementPress space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce.
From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done.
Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.
Learn more at www.
xerox.
com and explore our commitment to diversity and inclusion.
Overview:
Quality Business Systems, Inc.
(QBSI), A Xerox Company, is currently seeking a customer service focused Post Sales Support Analyst with a wide knowledge base for computers, printer / copiers and networks to provide remote and on-site technical support, sales support, and customer service.
We provide networked printer-copiers and print management solutions for small to large business.
The primary job focus of a Post Sales Support Analyst is to implement a full range of networked printer / copier solutions for clients.
This requires strong customer service abilities and technical skill set along with business acumen.
Responsibilities:
Conduct Remote and on-site implementations of software and hardware.
Implement a solutions-based product platform that fits within the client's scope and timeline.
Conduct end user onboarding training to show clients how to maximize our product platforms.
Working with a wide range of ancillary IT-related systems.
Troubleshooting of currently deployed solutions Collaborate with team members to resolve complex problems with deployed systems.
Working within a tenured team of industry veterans.
Qualifications:
Minimum of 2 years of experience in a B2B support role preferred.
Entry level considerations with work experience.
Solid communication and presentation skills over-the-phone, in-person and written Familiarity with Windows and Macintosh Operating Systems.
Flexibility to 10% local travel throughout the greater Seattle, WA area Education / Certifications:
College educated with a focus on IT, MIS or Networking or equivalent work experience Industry Certifications are a plus Valid driver's license and clean driving record Must be able to do some light lifting Benefits and Perks:
Mileage Reimbursement Training Program Full Range of Benefits Medical, Dental, and Vision HSA (Health Savings Account) Flex Spending Accounts Pet Insurance Identity Theft Protection Life Insurance 401k #LI-DS1 Recommended Skills Communication Microsoft Windows Networking Problem Solving Telephone Call Reception Management Estimated Salary: $20 to $28 per hour based on qualifications.
Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities.
The range listed is just one component of Xerox's total compensation package for employees.
Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.
If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting.
For a list of our current internal postings, please visit Xerox Careers.
Hourly:
Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & RequirementPress space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce.
From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done.
Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.
Learn more at www.
xerox.
com and explore our commitment to diversity and inclusion.
Overview:
Quality Business Systems, Inc.
(QBSI), A Xerox Company, is currently seeking a customer service focused Post Sales Support Analyst with a wide knowledge base for computers, printer / copiers and networks to provide remote and on-site technical support, sales support, and customer service.
We provide networked printer-copiers and print management solutions for small to large business.
The primary job focus of a Post Sales Support Analyst is to implement a full range of networked printer / copier solutions for clients.
This requires strong customer service abilities and technical skill set along with business acumen.
Responsibilities:
Conduct Remote and on-site implementations of software and hardware.
Implement a solutions-based product platform that fits within the client's scope and timeline.
Conduct end user onboarding training to show clients how to maximize our product platforms.
Working with a wide range of ancillary IT-related systems.
Troubleshooting of currently deployed solutions Collaborate with team members to resolve complex problems with deployed systems.
Working within a tenured team of industry veterans.
Qualifications:
Minimum of 2 years of experience in a B2B support role preferred.
Entry level considerations with work experience.
Solid communication and presentation skills over-the-phone, in-person and written Familiarity with Windows and Macintosh Operating Systems.
Flexibility to 10% local travel throughout the greater Seattle, WA area Education / Certifications:
College educated with a focus on IT, MIS or Networking or equivalent work experience Industry Certifications are a plus Valid driver's license and clean driving record Must be able to do some light lifting Benefits and Perks:
Mileage Reimbursement Training Program Full Range of Benefits Medical, Dental, and Vision HSA (Health Savings Account) Flex Spending Accounts Pet Insurance Identity Theft Protection Life Insurance 401k #LI-DS1 Recommended Skills Communication Microsoft Windows Networking Problem Solving Telephone Call Reception Management Estimated Salary: $20 to $28 per hour based on qualifications.
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