Operations Manager (FT)
Quick Apply Full-time 11 hours ago Full Job Description We are a small growing local family and minority owned business part of the growing Stratus Building Solutions commercial cleaning franchise.
Stratus Building Solutions is ranked #35 in Entrepreneur.
com Top 500 Franchise Company report in January 2023 and one of the fastest growing franchise in the world.
We provide Stratus Green Clean services, using proprietary chemicals and equipment, to office buildings, shopping centers, restaurants, retail businesses, dealerships, medical offices, religious centers and more in USA and Canada.
Our unique program solves one of the major problems that face facility and property managers today.
The Operations Manager is critical in helping Stratus execute on our mission of Equipping our Unit Franchise Owners to build a great business for a greater purpose.
The Operations Manager partners with our Unit Franchise Owners (FO) to ensure client satisfaction in the performance of routine janitorial services.
The Operations department is primarily responsible for equipping Franchise Owners with the best training, tools and support, which will enable them to retain their clients and be successful.
This is a full-time salaried position primarily working days, and occasionally nights and weekends.
Specific Duties:
Primarily responsible for retaining clients by executing the Stratus Operating System in collaboration with our Unit FOs Visit clients, perform routine inspections, and ensure the cleaning schedule is being executed to the client's satisfaction.
Analyze the root cause of any service concerns, then collaborate with the Unit FO to ensure client concerns are addressed Prepare and present proposed solutions for special service needs for our customers such as hard floor care, pressure washing, window cleaning, and carpet care.
Coordinate and ensure the success of the start of service for new customers Coordinate and ensure the success of account transfers from one Unit FO to another Serve as a mentor to individual franchise owners to help them build the skill set, they need to build great businesses.
Coordinate field training and development opportunities for our Unit Franchise Owners.
Quote special services to customers to help protect customers' facilities.
Skills Needed:
Bilingual:
Fluent in English & Spanish is required Be able to resolve a wide range of cleaning issues effectively and efficiently Be diligent with follow-up and follow-through with customers, Unit FOs and office team daily Ability to present and hold training classes Knowledge of various floor care procedures including carpet cleaning, stripping and waxing, tile and grout cleaning a plus Able to work evenings and weekends when needed for account starts and field training Strong communication skills (both oral and written) Ability to build strong professional relationships with clients and franchise owners Ability to resolve conflicts/issues and use them as opportunities for the growth of our Unit FOs Key Character Traits:
Positive Demeanor:
Puts good energy into the world and enjoys interacting with people Detail-Oriented:
The type of person that understands that how you do the little things is how you do everything Organized:
Ability to multitask and prioritize many tasks without dropping any balls High Integrity and Trustworthiness:
Someone who does the right thing even when no one is watching Self-Directed and Motivated:
Without someone looking over your shoulder
Benefits:
Solid base salary, bonus potential and uncapped commission.
Sick Days/ PTO.
Vacation and Holidays.
Career Advancement Opportunities.
Healthcare
Benefits:
Medical, Dental, Vision, Life.
401 (k) and company matching.
About Stratus Building Solutions of Washington and Oregon:
Stratus Building Solutions Northwest (aka.
Ever Onward Solutions Co operates under the national brand of Stratus Building Solutions of Seattle and Portland) is a local family owned minority business enterprise (MBE).
to impact the way the industry operates one customer at a time by providing a consistent, high quality customer experience.
Stratus Building Solutions is the industry-leader in green commercial cleaning.
In an ever-increasing health and environmentally conscious consumer market, the demand for green cleaning services puts Stratus at the forefront of the competition.
As a standard, Stratus utilizes state-of-the-art cleaning equipment, sustainable processes, and Green Seal Certified, biodegradable and non-toxic branded cleaning chemicals; Stratus Building Solutions is second to none in green commercial cleaning.
With customizable cleaning options and competitive rates, Stratus Building Solutions provides services to a large range of clients, from schools, medical offices, shopping centers, warehouses, dealerships, religious centers, professional offices, daycares, retail stores, gyms and more.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Stratus Building Solutions is ranked #35 in Entrepreneur.
com Top 500 Franchise Company report in January 2023 and one of the fastest growing franchise in the world.
We provide Stratus Green Clean services, using proprietary chemicals and equipment, to office buildings, shopping centers, restaurants, retail businesses, dealerships, medical offices, religious centers and more in USA and Canada.
Our unique program solves one of the major problems that face facility and property managers today.
The Operations Manager is critical in helping Stratus execute on our mission of Equipping our Unit Franchise Owners to build a great business for a greater purpose.
The Operations Manager partners with our Unit Franchise Owners (FO) to ensure client satisfaction in the performance of routine janitorial services.
The Operations department is primarily responsible for equipping Franchise Owners with the best training, tools and support, which will enable them to retain their clients and be successful.
This is a full-time salaried position primarily working days, and occasionally nights and weekends.
Specific Duties:
Primarily responsible for retaining clients by executing the Stratus Operating System in collaboration with our Unit FOs Visit clients, perform routine inspections, and ensure the cleaning schedule is being executed to the client's satisfaction.
Analyze the root cause of any service concerns, then collaborate with the Unit FO to ensure client concerns are addressed Prepare and present proposed solutions for special service needs for our customers such as hard floor care, pressure washing, window cleaning, and carpet care.
Coordinate and ensure the success of the start of service for new customers Coordinate and ensure the success of account transfers from one Unit FO to another Serve as a mentor to individual franchise owners to help them build the skill set, they need to build great businesses.
Coordinate field training and development opportunities for our Unit Franchise Owners.
Quote special services to customers to help protect customers' facilities.
Skills Needed:
Bilingual:
Fluent in English & Spanish is required Be able to resolve a wide range of cleaning issues effectively and efficiently Be diligent with follow-up and follow-through with customers, Unit FOs and office team daily Ability to present and hold training classes Knowledge of various floor care procedures including carpet cleaning, stripping and waxing, tile and grout cleaning a plus Able to work evenings and weekends when needed for account starts and field training Strong communication skills (both oral and written) Ability to build strong professional relationships with clients and franchise owners Ability to resolve conflicts/issues and use them as opportunities for the growth of our Unit FOs Key Character Traits:
Positive Demeanor:
Puts good energy into the world and enjoys interacting with people Detail-Oriented:
The type of person that understands that how you do the little things is how you do everything Organized:
Ability to multitask and prioritize many tasks without dropping any balls High Integrity and Trustworthiness:
Someone who does the right thing even when no one is watching Self-Directed and Motivated:
Without someone looking over your shoulder
Benefits:
Solid base salary, bonus potential and uncapped commission.
Sick Days/ PTO.
Vacation and Holidays.
Career Advancement Opportunities.
Healthcare
Benefits:
Medical, Dental, Vision, Life.
401 (k) and company matching.
About Stratus Building Solutions of Washington and Oregon:
Stratus Building Solutions Northwest (aka.
Ever Onward Solutions Co operates under the national brand of Stratus Building Solutions of Seattle and Portland) is a local family owned minority business enterprise (MBE).
to impact the way the industry operates one customer at a time by providing a consistent, high quality customer experience.
Stratus Building Solutions is the industry-leader in green commercial cleaning.
In an ever-increasing health and environmentally conscious consumer market, the demand for green cleaning services puts Stratus at the forefront of the competition.
As a standard, Stratus utilizes state-of-the-art cleaning equipment, sustainable processes, and Green Seal Certified, biodegradable and non-toxic branded cleaning chemicals; Stratus Building Solutions is second to none in green commercial cleaning.
With customizable cleaning options and competitive rates, Stratus Building Solutions provides services to a large range of clients, from schools, medical offices, shopping centers, warehouses, dealerships, religious centers, professional offices, daycares, retail stores, gyms and more.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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